Legal
Effective Date: March 12, 2026 · Tzastech Inc. · support@tzastech.com
Please read these terms carefully before using our services.
By accessing or using any services provided by Tzastech Inc. (“Tzastech,” “we,” “us,” or “our”) through Tzastech.com or any other channel, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services.
Web Support plans are billed on a per-project basis. Each website or web application requiring ongoing maintenance is enrolled as a separate project with its own monthly subscription. Clients with multiple projects will be billed separately for each active support plan.
App Support plans are billed on a per-project basis. Each mobile application requiring ongoing maintenance is enrolled as a separate project with its own monthly subscription. Clients with multiple apps will be billed separately for each active support plan.
When a Client requests ongoing support or maintenance for a website, web application, or mobile application that was not originally built by Tzastech, a one-time, non-refundable Project Onboarding & Audit Fee is required before the monthly support plan begins. This fee covers the time required to review the existing codebase, establish access to hosting environments, repositories, and third-party services, assess pre-existing technical issues, and determine supportability.
Tzastech reserves the right to decline maintenance of any third-party project at its sole discretion, including but not limited to projects that use unsupported technologies, contain security vulnerabilities beyond reasonable remediation, or are insufficiently documented. If Tzastech declines to support a project after collecting the onboarding fee, a prorated refund will be issued based on work completed.
Ongoing support plans cover all bugs and issues, including those that existed prior to the maintenance start date. Work on pre-existing bugs counts toward the monthly hour cap included in the Client’s active support plan. Any work exceeding the monthly hour cap, whether from pre-existing or new issues, will be billed at the applicable overage rate of $75/hr and invoiced at the end of the billing cycle.
When work on a project reaches the monthly hour cap included in the Client’s support plan, Tzastech will pause work and notify the Client before proceeding further. The Client will be given the choice to authorize continued work at the applicable overage rate, or to wait until the hour cap resets at the start of the next billing cycle.
If the Client asks for a cost estimate before authorizing continued work, Tzastech will provide a good-faith rough estimate of the hours and cost expected to complete the remaining work. All estimates are subject to change based on the actual complexity of the work encountered and do not constitute a fixed quote or guarantee of final cost.
Each project enrolled in a Web Support or App Support plan constitutes a separate monthly subscription. Clients maintaining multiple projects under Tzastech support will receive separate invoices or line items for each active project. Subscriptions are billed on an anniversary basis — invoices are due on the same calendar day each month as the plan activation date (the “Anniversary Date”).
All project-based development work (web, app, or custom) requires a 50% non-refundable deposit prior to commencement. The remaining balance is due upon project completion before final deliverables are transferred.
Invoices not paid within the due date are subject to a late fee of 1.5% per month on the outstanding balance. Tzastech reserves the right to pause or suspend active services on accounts with outstanding balances until payment is received.
Monthly support plans may be cancelled at any time with written notice. Cancellation takes effect at the end of the current billing cycle. No partial-month refunds are issued. Annual plans cancelled before the 12-month term are subject to an early termination fee equal to three (3) months of the monthly equivalent rate.
All project work begins with a written scope of work agreed upon by both parties prior to commencement. Any additions, modifications, or expansions to the agreed scope will require a written change order and may result in additional fees and/or timeline adjustments. Tzastech is not obligated to perform out-of-scope work until a change order is signed by both parties.
Revision rounds are defined as a single consolidated list of changes submitted after a deliverable review. Each revision round included in a service tier covers one (1) round of revisions. Additional revision rounds beyond those included will be billed at Tzastech’s then-current hourly rate, communicated to the Client before work begins.
The Client agrees to:
Delays caused by the Client’s failure to provide required materials, access, or approvals may result in project timeline extensions and additional fees.
Upon receipt of full payment, Tzastech assigns to the Client all rights, title, and interest in the custom deliverables created specifically for the Client under the applicable project agreement.
Tzastech retains ownership of all pre-existing tools, frameworks, libraries, code templates, and methodologies. Third-party components are governed by their respective licenses.
Unless the Client requests otherwise in writing, Tzastech Inc. reserves the right to display completed work in its portfolio, on its website, and in promotional materials.
Each party agrees to keep confidential any non-public, proprietary information disclosed by the other party in connection with the services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. This obligation survives termination of these Terms.
Tzastech’s total liability for any claim arising out of or related to these Terms shall not exceed the total fees paid by the Client to Tzastech in the three (3) months preceding the event giving rise to the claim.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms shall first be subject to good-faith negotiation between the parties. If not resolved within thirty (30) days, disputes shall be resolved by binding arbitration in Georgia under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
Tzastech Inc. reserves the right to update these Terms at any time. Changes will be posted on Tzastech.com with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. For active contracts, material changes will be communicated via email at least fourteen (14) days prior to taking effect.
Tzastech Inc.
Email: support@tzastech.com
Website: Tzastech.com